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Maintenance and support

Computers, email and backups should work. If something stops, the person who knows the setup is the one who answers. Backups and basic security are part of this same service.

Visits in the Basque Country and neighbouring provinces. What can be solved remotely, from anywhere.

What it covers

  • Support

    Users, computers and the office network. Visits in the Basque Country and nearby. Remote support, when that is enough, from anywhere.

    • User accounts coming and going, and email when it will not send or arrive.
    • PCs, laptops, printers and whatever stops connecting.
    • A new computer, or a reinstall when the current one has had enough.

  • Backups

    A backup that has never been restored does not count as a backup.

    • Server, PCs and email, depending on what the company actually has.
    • Check that a file can be recovered, not only that a disk is plugged in.
    • Say so when a backup has not run for days.

  • Security for a small company

    What actually lowers the risk. No operations centre and no product catalogue.

    • Updates and antivirus kept current.
    • Who can get into the computers and the email, and who no longer should.

How support works

There is a check for what is about to fail, and attention when it already has. Agreed by the hour or as regular follow-up, depending on the size of the company.

What is not included here

The website, the applications, the invoicing software and setting up Microsoft 365 from scratch each have their own page. Here we look after what is already in use.

How it starts

Tell us what equipment you have and what has stopped, or what you worry might stop. We say whether it needs a check-up or we go straight to the fault.

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